Claimants:
When an on-the-job injury occurs, workers must notify their employer immediately (or as soon as possible following treatment if it is an emergency). By law, the employer must then file a claim within five days of when the injury occurred, or when they were notified of the injury.

Injured workers should check on their claim status if they have not heard anything from BrickStreet within two weeks after notifying their employer. You should receive a letter acknowledging your claim that includes your claim number. If you have not received a letter within two weeks, you can contact customer service at BrickStreet to check on the status of your claim at 866.45BRICK (866.452.7425). This is very important - all injury claims must be filed within six months from the date of injury, or the claim may be barred.

Injured workers should seek the fastest emergency care available. Once the emergency has been stabilized, and in the case of all non-emergency injuries, the injured worker should seek additional medical care from a health care provider who is a participating member of StreetSelect, BrickStreet's PPO. Click here to see a current list of all StreetSelect providers.

For more information, download the Claimant Information Brochure (pdf, 245 kb), for general information about the workers' compensation claims process in West Virginia.

Policyholders:
All workplace injures must be reported to BrickStreet by the policyholder as quickly as possible, ideally, within 24 hours of learning of the injury.

Reporting injuries early helps everyone involved. It helps the policyholder by keeping claims costs and, ultimately, premiums down. It helps the injured worker by allowing the claims adjuster to make faster rulings, getting them the medical care they need in order to return to work. It helps BrickStreet by knowing how to react and who we need to involve in the 360° team approach. Finally, it helps the system in general by cutting down on potential problems associated with unmanaged claims.

Avenues for policyholders to report claims are as follows:

1. Telephone: call 866.45BRICK (866.452.7425), select “policyholder” and option 1.
2. Electronically through BrickStreet’s E-Comp System. Click here for information about becoming an E-Comp user.
3. Online by using this link. Policyholders must have their FEIN and policy number, including the 3-digit suffix.
4. Sending the First Report of Injury form (pdf) as an email attachment to: escan@brickstreet.com.
5. Faxing the First Report of Injury form to 304.941.1294.
6. Mailing the First Report of Injury form to:
   
        BrickStreet Insurance Company
        P. O. Box 3151
        Charleston, WV 25332